Refund & Returns
I. Company Introduction
Jacketshark is a leading provider in the industry and achieves a customer satisfaction rate of 99.5%. We have a passionate team consisting of over 100 skilled craftsmen and adopt innovative production processes and equipment to offer you the highest - quality printing services.
II. Return and Refund Policy
No one is perfect. Although we always strive to provide the perfect service, mistakes can still occur. If you have any concerns about your order, please contact us within 14 days after receiving the order. We will do our best to ensure you have a worry - free experience.
Our "Right - Action Guarantee" includes the following:
- If the prints or embroideries of the items in your order have significant deviations from your final design or the items are incorrect, we will remake the defective items for you or grant you a full or partial refund upon your request.
- If for any reason we are unable to re - print or re - embroider these items correctly, we will refund you for these items. Your refund will be issued within 3 working days after we receive the returned items.
III. Cancellation Policy
If you inform us of the cancellation of your order within 24 hours after payment, no fees will be charged.
If the notification time exceeds 24 hours, a cancellation fee of 20 dollars will be charged per item. This is because the customized items are unique and made specifically for you, and the production has already been arranged. This fee covers the material handling costs and manual labor costs.
IV. Refund - related Instructions
All refunds will be transferred back to the original payment account. After the return is processed, you will receive a confirmation email. Please note that it may take up to 7 - 10 working days for the funds to be available in your account, and it may possibly require another billing cycle for the refund to appear on your billing statement.
V. Disclaimer
All sales become final 14 days after the receipt of the goods.
This customized jersey does not belong to any professional sports brand, league, or manufacturer and has no association with them. Our customized jersey is independently produced and designed and does not carry the names or trademarks of any professional sports leagues.
We do not accept returns or refunds for blank products that have been edited or modified for resale. This policy applies to all items whose original state has been changed. We recommend that our customers carefully read this policy before purchasing items for modification and resale.
VI. Other Notes
Jacketshark reserves the right to change this policy at any time. The changes will be published on this page.
If you have any questions about order cancellations or our other policies, you can contact us here or send an email to service@jacketshark.com. We will respond to you within 24 hours from Monday to Friday.