Frequently Asked Questions
Everything You Need to Know About Ordering Your Custom Jacket
- Ordering a custom jacket is easy! Simply choose your jacket style, select your preferred materials, colors, and customizations, and add your measurements. Once you're done, add the item to your cart and proceed with checkout.
- Production time typically takes 7-9 business days. Shipping times vary based on location, but most orders arrive within 8-10 business days after dispatch.
- All orders have a standard shipping fee of $9.99. Expedited shipping is available for an additional $35.
- Absolutely! We offer options to add custom embroidery, patches, and monograms. You can select these options when designing your jacket, and specify your preferences.
- We accept major payment methods, including Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are secure and encrypted for your protection.
- Yes! Once your order ships, you’ll receive a tracking number via email, which you can use to check the status of your delivery on our website.
- Orders can be canceled within 24 hours of placement. Orders over 24 hours old that need to be canceled will require us to add a $20 customization fee. This is because production may have already started.
- You can reach our customer support team via email at service@jacketshark.com. We’re here to help with any questions or concerns.
We’re here to help!
Reach out with any questions or custom requests, and our team will be happy to assist.
1000+ Happy Customers
98% Satisfaction Rate
500+ Custom Design
